Privacy Policy
At Husher, we respect your privacy and are committed to protecting it. We prevent misuse of personal information and ensure that collection and processing are conducted with transparency and responsibility while keeping you in absolute control at all times.
By using our website (https://husher.io) ("Website"), our Telegram bot (@HusherOfficialBot) ("Bot"), or any related services (collectively, "Services"), we may collect or you may voluntarily provide us with information.
This Privacy Policy explains what information may be collected and why, how we process, transfer, or share information and under which circumstances, how we protect collected information, and how you can update, manage, export, and delete your information in accordance with your rights.
"Information" as used in this Privacy Policy means any data that enables your direct or indirect identification through various identifiers we may collect or you may voluntarily provide, such as your name, email address, IP address, or any other method or information that may be used to identify you.
By using our Services, you accept this Privacy Policy. Please read it carefully. If you do not agree, you should avoid or stop using our Services. If you have questions, contact us at support@husher.io.
1. Information We Collect
When you access or use our Services, we collect information through different methods. We classify this information into two categories: information you provide to us, and information we collect automatically.
1.1 Information You Provide
While using our Services, you may provide us with:
Registration Information: To access the full functionality of our Services, you must register for an account. During registration, you provide an email address and create a password.
Transaction Information: Details relating to orders placed through our Services, including cryptocurrency addresses, transaction amounts, and exchange preferences.
Communication Data: Email addresses, contact information, or other data provided when filling in forms or communicating with our support team.
Verification Information: Identity verification documents and data we may request in accordance with our Anti-Money Laundering (AML) procedures, aimed at preventing illegal activities and ensuring compliance with our Terms of Service.
KYC Data: During the verification procedure (Know Your Customer), we may collect:
- Identification documents (passport, driver's license, national ID) and photos
- A photograph of yourself (selfie)
- Biometric data such as facial recognition data during liveness checks
- Other identity verification information
1.2 Information We Collect Automatically
As you interact with our Services, we may automatically collect:
Technical Information: Details about your device, browser type, operating system, and hardware specifications.
Usage Data: Date and time you accessed our Services, pages viewed, features used, and interaction patterns.
Location Data: IP address, general geographic location, and domain name.
Telegram Data: When using our Bot, we may collect your Telegram username, user ID, and message history related to transactions.
This information may be collected directly by us or through third-party services using cookies, server logs, and similar technologies. Access log content is not used in conjunction with personally identifiable information but is used for server operation and service improvement purposes.
For more information about cookies, please refer to our Cookie Policy.
Third-Party Analytics: We use Google Analytics on our Services. To learn more about Google Analytics and its privacy practices, please visit https://www.google.com/analytics.
2. How and Why We Use Your Information
We use and process your information for the following purposes:
Service Provision: To facilitate cryptocurrency exchanges, process transactions, and deliver our core services to you.
Account Management: To create and manage your account, authenticate your identity, and provide customer support.
Communication: To respond to your questions, provide customer service, and inform you of changes to our Services.
Security and Fraud Prevention: To monitor and protect the security of our information, systems, and network. To detect and prevent fraud, illegal activities, and money laundering through automated and manual review processes.
Legal Compliance: To comply with legal obligations, governmental requests, court orders, and requests from competent authorities. For EEA, UK, and Swiss residents, we process information pursuant to Art. 6 GDPR to meet our legal obligations.
Service Improvement: For internal business intelligence, research, product development, and enhancement of our Services.
Marketing: To send promotional emails (you may unsubscribe by following instructions in these emails or contacting support@husher.io).
Content Optimization: To ensure content is presented effectively for your device and to display content based on your interests.
Identity Verification: To confirm your identity when required by our AML procedures or applicable regulations.
Risk Management: To process information for risk assessment and compliance with Anti-Money Laundering measures through automated software or manual review.
Legitimate Interests: When it satisfies a legitimate interest not overridden by your rights, such as for research, development, marketing, and promotion of our Services.
Legal Protection: To protect our legal rights and interests, and to establish, exercise, or defend legal claims.
With Your Consent: When you give us specific consent to process your information for a particular purpose.
3. Information Sharing and Disclosure
We respect your privacy and do not sell, lease, trade, or otherwise profit from your data. We may share your information only in the following circumstances:
3.1 Legal Obligations
We may share information with law enforcement, government officials, regulatory authorities, or third parties when:
- Required by governmental request, court order, subpoena, or similar legal procedure
- We have a good faith belief that disclosure is reasonably necessary to prevent, report, and protect against fraud, money laundering, financial loss, or other suspected illegal activities
- Necessary to investigate violations of our Terms of Service or applicable laws and policies to ensure compliance with legal obligations
3.2 Service Providers
We may share information with trusted third-party partners, including:
Exchange Service Providers (ESPs): To facilitate cryptocurrency exchanges and provide you with optimal rates
Identity Verification Services: To conduct KYC/AML checks and comply with regulatory requirements
Technical Service Providers: To maintain and improve our infrastructure, analytics, and customer support systems
These partners are contractually obligated to protect your information and use it only for the specific purposes we authorize.
3.3 Business Necessity
In some instances, processing and sharing your information with partner companies is necessary to continue providing our Services to you.
4. Data Retention
We retain your personal data and sensitive information only for the period necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Standard Retention Period: For most data types, including transaction history, contact information, and other personal details, we retain information for up to five (5) years.
Biometric Data: Facial recognition data and other biometric information is retained for a shorter period—only as long as necessary for identity verification purposes or for a maximum of three (3) years from your last interaction with Husher, whichever is earlier.
Post-Retention: After these respective periods, or once the specific purposes for data collection are satisfied, your data will be securely and permanently destroyed in accordance with our legal requirements.
5. Data Security
Maintaining your privacy and preventing misuse or unauthorized disclosure of your information is our priority. Husher applies various technical, physical, and administrative safeguards to protect the security and confidentiality of the information you entrust to us.
Security Measures:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure with regular security audits
- Access controls limiting employee access to personal information
- Regular security assessments and updates to our systems
- Secure destruction of data after retention periods expire
Limitations: We cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us via Internet or wireless connection, including email, phone, SMS, or Telegram, since we have no control over that information once it leaves and until it reaches us. You transmit information at your own risk.
No Unauthorized Disclosure: Your data will not be sold, leased, traded, or otherwise profited from. We will not disclose or disseminate your data to third parties unless required by law or for specific purposes outlined in this Policy, such as identity verification as described in our AML Policy.
6. Children's Privacy
We do not intend to solicit or collect information from anyone under the age of 18 or under the legal age in your country if higher.
If you are under 18 or not of legal age in your country, do not enter any information on our Services.
If we discover that we have inadvertently collected information from a minor, we will delete it promptly.
7. Your Consent
By using our Services, you consent to the collection, storage, processing, and usage of your personal data as specified in this Policy for purposes including:
- Identity verification
- Regulatory compliance
- Service provision and improvement
- Fraud prevention and security
- Other purposes outlined in this Policy
We are committed to handling your personal data responsibly and in compliance with applicable privacy laws and regulations.
You acknowledge that:
- You have been informed in writing about the purposes for which your data is collected
- You understand the length of time it will be retained
- You recognize our commitment to secure and private handling of your information
- You have the right to withdraw consent at any time (subject to legal obligations)
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information. If you are a resident of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, these rights are granted under the General Data Protection Regulation (GDPR).
8.1 Right to Access (Art. 15 GDPR)
You have the right to access the personal information we hold about you. You can request information concerning your personal data processed by us and request a copy. You are entitled to know:
- What personal data of yours is being processed
- For what purpose they are processed
- Who the recipients of that data are
- How long we store them
8.2 Right to Rectification (Art. 16 GDPR)
You have the right to request the correction or update of inaccurate information you have provided to us.
- Complete an incomplete data statement
- Request correction of inaccurate data
8.3 Right to Erasure (Art. 17 GDPR)
You have the right to request the deletion of your personal information held with us unless we are legally obliged to keep it. This is often called the ‘right to be forgotten.’ This applies under the following conditions:
- The information is no longer needed for the purposes for which it was collected.
- You withdraw your consent and there is no other legal ground for processing.
- You exercise your right to object and there are no overriding legitimate grounds.
- The personal data has been unlawfully processed.
- Erasure is necessary for compliance with a legal obligation.
Exceptions: We may not erase your data if processing is necessary for:
- Compliance with a legal obligation requiring processing under EU or Member State law.
- The establishment, exercise, or defense of legal claims.
To request erasure:
- You may exercise your right using the “Deactivate Account” section.
- Alternatively, contact us via email at support@husher.io with the subject ‘Information Erasure’.
8.4 Right to Object (Art. 21 GDPR)
You have the right to object to the processing of your data. You have the right to object to processing in certain circumstances.
- A task carried out in the public interest.
- Our legitimate interests, unless we can show compelling grounds.
Direct marketing: When processing is for direct marketing purposes, including profiling, your right to object is absolute and can be exercised at any time, free of charge.
8.5 Right to Restriction (Art. 18 GDPR)
You have the right to request that we temporarily stop processing your data if:
- You contest the accuracy of the personal data.
- The processing is unlawful, and you oppose the erasure.
- We no longer need the personal data, but you require it for legal claims.
- You have objected to processing, pending verification whether our legitimate grounds override yours.
When your personal information is restricted, we are only allowed to store it. We will not process it further, unless you consent, or the processing is necessary for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person.
8.6 Right to Lodge a Complaint (Art. 12(4) GDPR)
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in the Member State of your habitual residence, place of work, or place of the alleged infringement.
8.7 Right to Data Portability (Art. 20 GDPR)
When processing is based on your consent or a contract, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller.
8.8 Right to Withdraw Consent
If our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. However, please be aware that:
- Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
- We may still process your data for other purposes where we have a legal basis to do so.
To exercise your rights: contact us at support@husher.io.
9. International Data Transfers
If you are accessing our Services from outside Panama, please be aware that your information may be transferred to, stored, and processed in Panama or other countries where our service providers operate.
By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable law.
10. Policy Modifications
This Privacy Policy may be amended at our discretion without prior notice. We encourage you to review it periodically to stay informed of any changes we may have made.
Your Responsibility: Reading this Policy carefully and checking for modifications is your responsibility.
Continued Use: By continuing to use our Services after modifications are posted, you accept and agree to the updated Privacy Policy, Terms of Service, and AML Policy.
Last Updated: October 2025
By using Husher's Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Contact Us
If you have questions related to our AML Policy or need assistance with AML Procedures:
For AML-related inquiries, please include "AML Inquiry" in your subject line for faster processing.